Terms and Conditions

Terms and Conditions

General terms and conditions DEVOS BEAUTY BV (hereinafter: RiTiNi) for customers who order RiTiNi products online via the website www.ritini.nl or www.ritini.be or www.ritiniparfum.nl

Article 1. General

1.1 These General Terms and Conditions apply to all offers and all agreements relating to the sale and delivery of products via the RiTiNi website.

1.2 Accepting offers or placing orders on the RiTiNi website means that the applicability of these General Terms and Conditions is accepted.

1.3 RiTiNi expressly rejects any general (purchase) conditions of the customer.

1.4 Changes to the Agreement entered into or these General Terms and Conditions are only valid if and from the moment that they have been confirmed in writing by RiTiNi. Oral agreements or commitments by RiTiNi are only binding after they have been confirmed in writing by RiTiNi.

1.5 If and insofar as any provision of the General Terms and Conditions is declared null and void or annulled, the other provisions of the General Terms and Conditions will remain in full force and effect.

Article 2. Definitions

2.1 RiTiNi: the private company with limited liability DEVOS BEAUTY BV and/or its subsidiaries and/or legal successor(s).

2.2 Customer: the legal or natural person who has concluded the Agreement with RiTiNi.

2.3 General Terms and Conditions: these general terms and conditions.

2.4 Agreement: agreement for the delivery of the products by RiTiNi to the customer.

2.5 In writing: in writing, by e-mail or by fax.

2.6 Products: the products offered by RiTiNi on its website.

2.7 Intellectual Property: all intellectual property rights and related rights, such as copyrights, trademark rights, patent rights, design rights, trade name rights, database rights and neighboring rights.

2.8 Internet site: www.ritini.nl

2.9 Personal data: personal data as defined in the Personal Data Protection Act.

Article 3. Conclusion of the Agreement

3.1 All offers from RiTiNi, as well as the prices, fees and terms stated by RiTiNi, are without obligation, unless expressly stated otherwise.

3.2 An Agreement is only concluded after an application or order from or on behalf of the customer has been confirmed in writing by RiTiNi. Barring proof to the contrary, the administrative data of RiTiNi are decisive and binding for the content of the Agreement and these data serve as proof of the Agreement.

3.3 RiTiNi has the right at all times to refuse an order without stating reasons, which will be communicated to the customer by RiTiNi as soon as possible.

3.4 The customer guarantees that the information provided to RiTiNi by him or her in the application is correct and complete.

Article 4. Performance of the Agreement

4.1 RiTiNi will make every effort to perform the Agreement carefully and properly, in accordance with the agreements laid down in writing with the customer.

4.2 Obvious (writing) errors and mistakes on the internet site and/or in the confirmation e-mail are not binding on RiTiNi.

4.3 The Customer will notify RiTiNi of changes to address and other personal data no later than fourteen (14) days before the change in question takes effect, by means of written notification. This can be sent to info@ritini.nl. All consequences arising from late notification of (address) changes are entirely at the expense and risk of the customer.

Article 5. Delivery

5.1 All (delivery) terms stated by RiTiNi are approximate and have been determined on the basis of the data and circumstances known to RiTiNi when the Agreement was entered into. Stated delivery times can never be regarded as a strict deadline.

5.2 Exceeding the delivery times stated by RiTiNi, for whatever reason, never entitles the customer to compensation or non-fulfilment of any obligation resting on him from the relevant Agreement or a related Agreement.

5.3 If the maximum statutory delivery time of thirty (30) working days is exceeded, the customer has the right to dissolve the Agreement free of charge. For this, the customer must notify RiTiNi in writing. In that case, any payments will be returned to the customer within fourteen (14) working days after notification.

5.4 RiTiNi only delivers to addresses in the Netherlands and Belgium.

Article 6. Prices

6.1 All prices and rates are in euros including VAT, the stated shipping costs and any other government levies imposed at the time of the conclusion of the Agreement, unless expressly stated otherwise.

6.2 All prices and rates mentioned on the internet site and mailings of RiTiNi are subject to price changes, programming and typing errors.

Article 7. Payment

7.1 Unless otherwise agreed, payment to RiTiNi of the price owed by the customer takes place by means of payment by online payment order. The customer is not authorized to set off. RiTiNi may change the payment terms if RiTiNi is of the opinion that the financial position or payment behavior of the customer or the nature of the relationship with the customer give cause to do so.

7.2 Payments can be made by credit card (Mastercard, VISA or American Express), via iDeal or Bancontact or with a RiTiNi Gift Card. All orders must be paid for by the customer, according to the payment method chosen by the customer. If the customer chooses iDeal or Bancontact, the full purchase price will be paid in advance by the customer.

7.3 RiTiNi is entitled to suspend the fulfillment of obligations under the Agreement, in the event of attributable failure by the customer to fulfill its obligations under the Agreement.

7.4 If payment by customer is made by credit card, the following applies. The credit card details provided will be verified before payment is made. Products are only shipped to the address specified by the customer on the RiTiNi website during the order as the address of the credit card holder.

Article 8. Dissolution

8.1 After the customer has received the ordered products from the same order, the customer can dissolve the underlying agreement with RiTiNi, without stating reasons, during a reflection period of fourteen (14) days after receipt of the products.

8.2 If the customer makes use of his right of withdrawal, he shall notify RiTiNi of this in writing within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.

8.2.2 During the reflection period, the customer will handle the product and the packaging with care. The basic principle here is that the customer may only handle and inspect the product as he would be allowed to do in a store.

8.2.3 The customer is liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is allowed in paragraph 1.

8.2.4 The customer must return the products as soon as possible, but within 14 days from the day of withdrawal. The customer must return the products to a return address determined by RiTiNi or to one of the RiTiNi Stores. This must be done in the original, undamaged packaging. Opened or damaged packaging will not be taken back. Opening the package means that the customer wishes to keep the products.

8.2.5 The risk and the burden of proof for the correct and timely exercise of the right of withdrawal rests with the customer.

8.2.6 RiTiNi bears the costs of returning the products if the customer uses the return form and delivers the package to a DHL ServicePoint. If the customer wishes to return in another way, the customer bears the costs for the return.

Obligations of RiTiNi in case of withdrawal
8.3.1 If RiTiNi enables the notification of withdrawal by the customer electronically, it will immediately send a confirmation of receipt after receipt of this notification.

8.3.2 RiTiNi will reimburse all payments made by the customer, including any delivery costs charged by RiTiNi for the returned product, without delay but within 14 days following the day on which the customer notifies him of the withdrawal. Unless RiTiNi offers to collect the product itself, he may withhold payment until he has received the product or until the customer proves that he has returned the product, whichever is earlier.

8.3.3 RiTiNi uses the same payment method that the customer has used for refunds, unless the customer agrees to another method. The refund is free of charge for the customer.

8.3.4 If the customer has opted for a more expensive method of delivery than the cheapest standard delivery, RiTiNi does not have to reimburse the additional costs for the more expensive method.

8.3.5 RiTiNi reserves the right to refuse returned products or to credit only part of the amount paid, if (it is suspected that) the products have already been opened, used or damaged through the fault of the customer.

Obligations of RiTiNi in case of withdrawal
8.4 RiTiNi can exclude the following products from the right of withdrawal: Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.

8.5 When using a coupon discount, a minimum net amount to be spent. In the event of a return, the net amount to be spent remains applicable. If by returning a product or products you fall below the minimum net amount to be spent, the full coupon discount will be deducted from the return.

Article 9. Advertising and guarantees

9.1 The customer has the obligation to examine whether the products comply with the Agreement upon delivery. If this is not the case, the customer must inform RiTiNi of this as soon as possible, but in any case within fourteen (14) working days after delivery, at least after observation was reasonably possible, in writing and with reasons. Failing this, any claim in this regard will lapse.

9.2 Product images do not always have to match the appearance of the delivered products. In particular, changes in the appearance and packaging of the products may occur following product range renewals by the manufacturer. The customer cannot submit complaints about defects found if it concerns these changes in the product.

9.3 Any claim by the customer with regard to delivered products also lapses if:
- the products cannot (any longer) be identified as originating from RiTiNi;
- the defects are (partly) the result of normal wear and tear, injudicious and/or incorrect handling, use and/or storage or maintenance of the products;
- RiTiNi was not immediately given the opportunity by the customer to investigate the complaints and to fulfill its obligations;
- the customer has not, not in time or has not properly complied with any obligation incumbent on him.

9.4 If it is demonstrated that the products do not comply with the Agreement, RiTiNi has the choice either to repair the relevant products against their return, or to replace them with new products or to refund the invoice value thereof. These General Terms and Conditions apply in full to this new delivery.

9.5 Complaints about defects become statute-barred in any case two years after the time of delivery of the products.

9.6 The costs for returning products in the event of found defects are for the account of RiTiNi.

Article 10. Use website

10.1 All Intellectual Property Rights, including, but not limited to, copyrights, trademark rights and database rights, to the information, texts, images, logos, photos and illustrations on the website and to the layout and design of the website rest with RiTiNi and/or its licensors. The customer and users of this website recognize these rights and guarantee that they will refrain from any infringement thereof, including making copies of the website other than technical copies necessary for the use of the website (loading and displaying ).

10.2 The information on the website is compiled and maintained by RiTiNi with constant care and attention. However, errors cannot always be prevented. No rights can therefore be derived in any way from the information offered on the website. RiTiNi accepts no liability for damage resulting in any way from the use of the website or from the incompleteness and/or inaccuracy of the information provided on the website and/or damage as a result of the (temporary) unavailability of the website.

10.3 The website contains hyperlinks to other websites that are maintained by third parties. RiTiNi has no influence whatsoever on the information, products and services mentioned on these websites and accepts no liability for damage in any way resulting from the use of this website.

10.4 RiTiNi bears no responsibility for photos, descriptions and other information material on the website, which are published by third parties.

10.5 RiTiNi does not guarantee that e-mails or other electronic messages sent to it will be received and processed on time and accepts no liability for the consequences of the late receipt or processing of e-mails or other electronic messages.

10.6 The version of the relevant communication stored by RiTiNi serves as proof thereof, subject to proof to the contrary by the customer.

Article 11. Privacy/processing of Personal Data

11.1 RiTiNi processes personal data in accordance with its policy as described in its privacy statement.

Article 12. Obligations of the customer

12.1 If the customer requests an account with RiTiNi via the website, RiTiNi will provide the customer with a username and password after checking and approval. This information is strictly confidential and intended solely for the use of the respective user who has registered.

12.2 The customer guarantees that the relevant user is authorized to place orders on behalf of the customer.

12.3 The customer ensures that the user will use the username and password in strict confidence and will not provide it to third parties. RiTiNi may assume that if a user logs in under the username and password referred to, it is the customer\'s authorized user.

Article 13. Liability

13.1 All changes to the packaging and package inserts must be followed. No liability is accepted for deviating use and/or handling thereof.

13.2 RiTiNi is, barring intent and gross negligence, in no way liable for damage resulting from the incorrectness and/or incompleteness and/or illegality of the content of the internet site, the (incorrect) use of the internet site by the customer and the provision of incorrect data by the customer. RiTiNi is furthermore, barring intent and gross negligence, in no way liable for damage arising as a result of the products it supplies and/or any shortcoming in the execution of the Agreement or the violation of any other obligations towards the customer.

13.3 Damage, as referred to in paragraph 1 of this article, which, in the opinion of the customer, is due to intent or gross negligence on the part of RiTiNi, must be reported as soon as possible, but in any event within thirty (30) days after its occurrence. to have been reported to RiTiNi in writing. Damage that has not been notified to RiTiNi within that period is not eligible for compensation, unless the customer can demonstrate that he could not reasonably have reported the damage earlier.

Article 14. Engaging third parties

14.1 RiTiNi is entitled to use the services of third parties in the execution of Agreements, either by subcontracting or by temporarily hiring staff. These third parties are authorized to act as employees of RiTiNi when executing the Agreement.

14.2 The provisions regarding liability, as determined in Article 13, also apply to these third parties.

Article 15. Force majeure

15.1 If, as a result of a circumstance that is not attributable to it, RiTiNi is prevented or seriously hampered to fulfill any obligation, RiTiNi is entitled to suspend or cancel its obligations under the Agreement, without the customer has any claim against RiTiNi. If the period of force majeure lasts longer than three months, both the customer and RiTiNi are entitled to terminate the Agreement in writing, without being liable to pay compensation to the other party.

Article 16. RiTiNi Giftcard

16.1 The RiTiNi Gift Card can be redeemed after topping up with an amount of money in any RiTiNi store and in the RiTiNi Online Shop. It is not possible to redeem a Gift Card purchased abroad in the Netherlands.

16.2 It is not possible to pay for a RiTiNi Gift Card with a RiTiNi Gift Card, VVV Gift Card or Freebies.

16.3 When using the RiTiNi Gift Card as a means of payment, the credit on the Gift Card applies at the time of redemption. You will not receive any interest on your credit on your RiTiNi Gift Card. The RiTiNi Gift Card cannot be exchanged for cash and cannot be topped up. The credit on the RiTiNi Gift Card is valid indefinitely and can be spent in one go or in parts. If the credit is not sufficient, the remaining amount can be paid for the purchase of certain items by means of another payment method. A maximum of 3 Gift Cards can be redeemed per online order. The value of the Gift Card is automatically deducted from the order value. Any remaining amount can be paid via iDeal, Bancontact or by credit card. It is not possible to order a RiTiNi Gift Card in the RiTini Online Shop and to pay for it with a RiTiNi Gift Card.

16.4 The use of the RiTiNi Gift Card is the sole responsibility of its holder. RiTiNi is in no way liable for theft, loss, falsification or misuse of the RiTiNi Gift Card. Under no circumstances will RiTiNi pay out or settle the remaining credit. If the RiTiNi Gift Card is damaged, it can be exchanged free of charge in any RiTiNi store for a RiTiNi Gift Card with the same credit, provided the relevant codes are still legible. RiTiNi reserves the right to refuse payment with the RiTiNi Gift Card if payment is not possible due to a technical malfunction.

16.5 Of course you can return an item to the website, even if you paid with a Gift Card. If you want to return your entire order (and you have paid with another payment method in addition to your Gift Card), you will receive your money back via the same payment method you used to pay. However, instead of a new Gift Card, you will receive a PDF Gift Card. If you want to return part of your order, the amount to be returned will first be refunded via iDeal, Bancontact or credit card. If there is an amount left over that you owe us, you will receive a PDF gift voucher with this remaining credit. This PDF gift card will be sent to the email address you originally provided. Today, the amount of this PDF gift card can be redeemed in full or in parts.

Article 17. Applicable law and competent court

17.1 All Agreements concluded under these General Terms and Conditions are governed by Dutch law.

17.2 All disputes arising between RiTiNi on the one hand and the customer on the other, arising from the Agreement and or the explanation or implementation thereof, can be submitted by RiTiNi to the competent court in Almelo.