Privacy policy
- RiTiNi
The privacy statement applies to the processing of personal data by DEVOS BEAUTY B.V., (Chamber of Commerce number 70079994), hereinafter referred to as RiTiNi.
The protection of personal data is very important to RiTiNi. RiTiNi respects your privacy and ensures that your personal data is always treated confidentially and in accordance with applicable privacy legislation.
- Categories of personal data
By default, RiTiNi processes the following data:
- Name and address details;
- bank details;
- e-mail address;
- account information;
- possibly date of birth;
- possibly telephone number;
- IP-address.
If you have a RiTiNi Card, RiTiNi can also process the following data:
- purchase details;
- user data.
- Purposes of the processing, legal basis of the processing, exchange of information with third parties and cookies.
Your personal data will be processed by RiTiNi for the following purposes:
- the execution of the agreement(s) concluded with you;
- conducting the administration, as well as other internal management activities;
- calculating, recording and collecting amounts owed, including placing claims in the hands of third parties;
- to be able to contact you and respond to questions you have asked;
- to inform you about new products and/or services and offers from RiTiNi;
- for drawing up customer profiles to gain insight into the type of products that are of interest to you;
- processing your request for information;
- to be able to send digital newsletters that are sent to you by e-mail;
- to improve the website and services of RiTiNi;
- to comply with legal obligations, such as the administration and retention obligation;
- handling disputes and conducting audits.
After placing your order on RiTiNi.nl, RiTiNi will contact you by e-mail regarding:
- the confirmation of your order;
- the confirmation of the shipment of your order;
- the status of the shipment of your order;
- the delivery status of your order;
- a non-binding request for posting a review on RiTiNi.nl.
By placing an order on RiTiNi.nl you agree to this.
3.1 Legal basis of the processing
The legal basis for the aforementioned purposes of processing is:
- the permission you have given;
- taking pre-contractual measures at your request and/or the execution of the agreement concluded with you;
- complying with legal obligations;
- the representation of legitimate interests of RiTiNi or of a third party.
For the aforementioned purposes, RiTiNi relies on the basis of legitimate interest. The legitimate interest of RiTiNi in these cases lies in the following: marketing interest, internal management, evaluation of system security and stability and development and research activities
You can object to these processing operations on the basis of the right of objection. More information about that right can be found later in the statement.
3.2 Mandatory provision
When we ask you for personal data, we will indicate per situation whether the provision of the data is necessary or mandatory and what the (possible) consequences are if the data is not provided. The starting point is always that RiTiNi will not process more personal data than is necessary for the purposes described above.
3.3 Exchange with third parties
Your data will be provided by RiTiNi to the following third parties:
- third parties who use cookies on the RiTiNi websites; For more information about these third parties and their privacy statement, see from 3.5.
RiTiNi does not provide personal data to third parties who will use the data for their own purposes. The foregoing is only different when:
- you have given your prior consent for the relevant disclosure; or
- RiTiNi is legally obliged to provide data.
3.4 Transfer abroad
Your personal data will not be processed outside the EU. This is only different if you visit our websites. We use various cookies on our websites. The personal data processed when cookies are used are forwarded to servers of tracking and/or tracking providers engaged by us. targeting technologies. These servers are located in the US. RiTiNi has put in place appropriate safeguards for the processing of personal data in the US. The transfer of data takes place in accordance with the provisions of the Privacy Shield and on the basis of so-called standard contractual clauses of the European Commission.
3.5 Website and website optimization
Overview and Contradictions in Web Analytics and Marketing Services
web analytics
We automatically collect and process data on our website using cookies and cookie-like technologies to track the behavior of visitors to our website. This helps us to optimize our website and adapt it to the interests of our visitors. In this context, we will use the Webtrekk tool (more information). When you visit our website, it is enabled by default.
If you wish to object to the use of web analytics on this site, please click here: Opt-Out.
Marketingdiensten
We automatically collect and process data on our website using cookies and cookie-like technologies in order to provide you with more appropriate advertisements on this and other websites (so-called (Re)marketing / (re)targeting) and to ensure the success of our advertising measures to measure (so-called Conversion Tracking). In this context, we use the exectag tool (more information) and other services. When visiting our site, exectag is enabled by default. The other marketing services are not activated until you open a subpage after you have arrived at our website.
If you wish to object to the use of marketing services on this site, please click here: Opt-Out.
Please see the descriptions below to learn more about what technologies and services we use in the context of web analytics and marketing services and how your personal data is processed. You may object in whole or in part to the use of these services by opting out. However, please note that you may no longer be able to use all functions of our website. By your objection, so-called opt-out cookies are set. In this way, the device you are using can be recognized and your decision taken into account as long as these cookies are not deleted. Please note that cookies are automatically deleted after 5 years. After that you can of course object again.
The legal basis for the processing of your data in the context of web analysis and the use of marketing services is Art. 6 para. 1 f) DSGVO. We have a legitimate interest in pseudonymised web analytics to better understand our users and to optimize our website accordingly. We also have a legitimate interest in improving our marketing efforts based on pseudonymised usage profiles by displaying and serving you personalized advertisements and measuring the success of our marketing efforts. Both help us to operate our website economically.
Cookies and cookie-like technologies - General Notes
We use so-called cookies on our website pursuant to Article 6(1)(f) GDPR. Our interest in optimizing our website can be considered justified in this regard as referred to in the aforementioned provision. Cookies are small files that your browser automatically creates and which are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your end device, do not contain viruses, trojans or other harmful software. A cookie stores information related to the terminal device used. However, this does not mean that we directly learn your identity. On the one hand, we use cookies so that you can use our offer in a more pleasant way. For example, we use so-called session cookies to see that you have already visited pages of our website or have already logged in to your account. These cookies are automatically deleted after you leave our website. In addition, we also use user-friendly temporary cookies that are stored on your terminal device for a specified period of time. When you visit our website again to use our services, it is automatically determined that you have already visited us and which data you have entered and which settings you have made. So you don't have to do this again.
If you have a customer account with RiTiNi and are logged in resp. from function "stay logged in" activate, the information stored in cookies will be associated with your account.
On the other hand, we use cookies to improve the use of our website to register statistically and evaluate for you in order to optimize our offer; moreover, we can use it to display information specially tailored to you. When you visit our website again, we can automatically see that you have already visited us. These cookies are automatically deleted after a certain time. Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or that a notification always appears before a new cookie is created. However, if you disable all cookies, you may not be able to use all functions of our website. The storage time of a cookie depends on the purpose and is not the same for all cookies.
In addition, some of the services on this website use so-called pixeltags (also web beacons called): These are small, usually invisible graphical files that are embedded in websites and other services to perform statistical evaluations, usually for marketing purposes.
If, in the context of the use of cookies and cookie-like technologies available on this website, RiTiNi processes personal data, this will be done on the basis of Art. 6 para. 1 f) DSGVO. Our legitimate interest in this regard is to be able to offer our website attractively and securely.
Webtrekk for web analytics
On behalf of RiTiNi, Webtrekk GmbH collects and stores information about the use of the RiTiNi online shop on our website in an anonymized form. This data is stored on your computer using so-called cookie text files; this allows us to analyze the use of our shop in an anonymized form and to improve its use. For example, anonymised research is performed on which pages visitors to our shop have visited, where they were apparently not satisfied because they left our shop there, or whether they had problems filling out the required forms. In the context of other analyses, we look at which browsers are used or which country the visitors come from in order to recognize problems or to better tailor changes to the preferences of our visitors. The collected data is not used to personally identify visitors to our website. This data is only used to improve our offer. All IP addresses are shortened and processed exclusively anonymously. There is no other use or transfer of this data to other third parties. You can object to this anonymized analysis of your surfing behavior at any time with effect for the future.
Exactag for Marketing Optimization
On behalf of RiTiNi, Exactag GmbH (https://www.exactag.com/datenschutz/), Philosophenweg 17, 47051 Duisburg, privacy@exactag.com, on our website and the various pages for marketing and optimization purposes data is collected and stored.
Usage profiles can be generated from this data under a pseudonym. The data collected with Exactag technologies will not be used to personally identify the visitor to our website and will not be linked to personal data of the bearer of the pseudonym without the separately granted consent of the data subject. It is possible at any time to object to the collection and storage of this data for the future.
Targeting
Our targeting methods explained below are applied on the basis of Article 6(1)(f) GDPR. With these targeting methods, we want to ensure that you only advertising on your terminal devices that is adapted to your actual or probable interests. It is in both your and our interest not to bother you with advertising that is not of interest to you.
Conversion tracking
On our website, we use conversion tracking from the advertisers listed in the following table.
When you click on an ad served by RiTiNi, a cookie from the respective conversion tracking service is placed on your computer. At the same time, RiTiNi and each provider receive information about the total number of users who clicked on the ad and were redirected to a page with tagged conversion tracking. The collection and evaluation is done exclusively under pseudonyms and does not allow us to identify you. In particular, the information is not merged by RiTiNi with personally identifiable information.
The collected data is also stored and processed by Facebook, about which we inform you based on our knowledge. Facebook may connect this data to their Facebook account and also use it for their own advertising purposes, in accordance with Facebook's datagebruiksbeleid. If you have a Google Account, Google may associate that information with your Google Account in accordance with Google privacy policy.
If you do not wish to participate in tracking, you can do so via the above-mentioned appeals option via Exactag or via the appeals option listed in the table below Switch off.
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Cookie |
Address offerers |
Opt-Out with provider |
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Google Inc. |
Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043 |
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Bing |
Bing Ads (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, VS) |
https://www.microsoft.com/de-de/privacystatement/default.aspx |
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Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ierland |
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Criteo |
Criteo CIL – 32 Rue Blanche – 75009 Paris – France |
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Channelpilot |
Channel Pilot Solutions GmbH Überseeallee 1 20457 Hamburg |
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Platform161 |
Johan Huizingalaan 763a - 4, 1066 VH Amsterdam |
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Stylight |
Stylight GmbH Nymphenburger Str. 86 80636 Munich |
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Twenga |
At WeWork 33, Rue La Fayette 75009 Paris France |
Retargeting
RiTiNi works with providers of retargeting technologies, which allow us to show you interest-based advertisements after you visit us.
While surfing in the RiTiNi shop, cookies are set, which store information about your surfing behavior in our shop, as well as anonymized information about your browser and your equipment in order to be able to recognize you later. If you subsequently visit a website that belongs to a network of our partners, this marking allows the partner to see that you are interested in RiTiNi products. Instead of general advertisements, he can tailor the advertisement for you according to our instructions and recommend products in our store or display suitable offers. No personally identifiable information will be stored by RiTiNi and no usage profiles will be merged with any personal information about you.
The collected data is also stored and processed by Facebook, about which we inform you based on our knowledge. Facebook may connect this data to their Facebook account and also use it for their own advertising purposes, in accordance with Facebook's privacy policy. If you have a Google Account, Google may associate that information with your Google Account in accordance with the Privacy Policy from Google. You can opt out of interest-linked advertisements via the above-mentioned remedies via Exactag or via the remedies listed below in the table.
|
Cookie |
Address offerers |
Opt-Out with provider |
|
Criteo |
Criteo CIL – 32 Rue Blanche – 75009 Paris – France |
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Google Inc. |
Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043 |
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Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ierland |
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Platform161 |
Johan Huizingalaan 763a - 4, 1066 VH Amsterdam |
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Mediamath |
MediaMath Germany Dorotheenstrasse 35 10117 Berlin |
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United Internet Media |
United Internet Media GmbH Brauerstrasse 48 D-76135 Karlsruhe |
https://www.united-internet-media.de/de/services/optin-optout/ |
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Xplosion |
Emetriq GmbH Headquarters 35 20459 Hamburg |
Affiliate marketing
Affiliate marketing is an Internet-based form of distribution. It allows commercial operators of websites (merchants) to advertise, which are usually paid via click or sales commissions and are displayed on third-party websites, i.e. sales partners (affiliates). The merchant makes available through the affiliate network an advertising medium, i.e. an advertising banner or other suitable means for internet advertising, which is then incorporated by an affiliate (affiliate) on its own website or through other channels, such as keyword advertising or e-mail. mail marketing.
On our website we use conversion tracking from the affiliated platforms AWIN.
To this end, cookies are set on users' end devices, which serve solely for the purpose of correctly assigning the success of an advertising medium and the associated billing and performance-based compensation of a publisher in the context of the corresponding network. Personal data is not collected, processed or used. A cookie only displays information about when a specific creative was clicked by a terminal. In the tracking cookies, an individual, but not an individual user-assignable number series, with the affiliate program of an advertiser, the publisher, the time of the user's action is documented. In this case, information about the terminal, e.g. the operating system and the contact-seeking browser, detected.
If you do not wish to participate in tracking, you can opt-out of this via the Exactag appeals options mentioned above.
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Cookie |
Address offerers |
Opt-Out with provider |
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Awin |
AWIN AG Eichhornstrasse 3 10785 Berlin |
Possibility of objection/opt-out
You can disable the explained targeting methods by setting a cookie in your browser (see also 3.4.1). In addition, you can deactivate preference-based advertising using the Preference manager on call here, so that not all tags are delivered anymore.
3.6 Order in RiTiNi Online Shop
If you would like to order a product in the RiTiNi Online Shop, we naturally ask you to fill in a number of details. We only use the data that we need to be able to meet our obligations. In data processing, the protection of your personal data is our top priority in accordance with legal regulations.
3.7 Steps in the ordering process
The data required for your purchase on RiTiNi.nl will only be passed on to companies that act on behalf of RiTiNi (for example, our delivery partner DHL Parcel). These companies only have access to data that they need to carry out their assignment.
In order to be able to show you great offers on our thank you page, we work together with Sovendus B.V. Sovendus offers voucher codes from online shops. When you place an order with a Sovendus discount code, your order number and order value will be sent encrypted to Sovendus. If you click on the Sovendus banner shown, in addition to your order number and order value, your invoice amount and any Sovendus discount code will be sent encrypted to Sovendus. Your personal data cannot be traced in any way on the basis of this information. If you wish to have this data removed, you can contact Sovendus via info@sovendus.nl.
3.8 My RiTiNi
For customers who have registered with My RiTiNi (by registering on RiTiNi.nl), ordering on RiTiNi.nl is extra easy. Your registration is free and provides access to your personal RiTiNi environment. In My RiTiNi you will find personal beauty recommendations and you can save your RiTiNi Card number, so that you do not have to enter it again for later purchases.
3.9 Newsletter
Through our newsletter we would like to inform you about the latest beauty news and the offers that you can take advantage of. You can register via the pink registration field at the bottom right of our homepage. After your registration you will receive a confirmation by e-mail. If you no longer wish to receive the newsletter, you can unsubscribe at any time via the unsubscribe link at the bottom of every newsletter.
3.10 Safety in case of misuse
If someone misuses your credit card, please follow your credit card company's instructions and notify us immediately. You can send an e-mail to klantenservice@ritini.nl or you can call 06-41793950.
- Automated decision making and profiling
RiTiNi uses profiling.
The importance of RiTiNi in the use of these techniques lies in being able to offer websites that match your preferences and to send personalized messages. Profiling uses the underlying logic that consists of placing cookies and combining customer data. The purpose of profiling is to provide you with personalized advertisements and special offers related to beauty, clothing, nutrition and lifestyle products and services.
- Retention periods
Your data will not be kept longer than necessary. For the processing of the contract, we store collected data until the end of the statutory or possible contractual warranty rights. After this period, we will keep the information about the contract required by commercial and tax law for the legally defined period. During this period (usually ten years after the conclusion of the agreement), your data will only be processed again in the event of an audit by the tax authorities.
- Security of personal data
All information you personally provide, including your payment information, is sent using the commonly used and secure SSL (Secure Socket Layer). SSL is a secure and reliable instrument, which is also used, for example, in online banking. You can recognize a secure SSL connection by the letter s added to http (i.e. https://...) in the address bar of your browser or at the lock at the bottom of your browser.
We also use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and unauthorized access by third parties.
- Your rights
You have various rights under the law. We list the rights for you.
- Right of inspection† you have the right to view the personal data processed by RiTiNi;
- Correction and deletion right: the right to have data changed or even deleted if the data is not (any longer) correct, or if the processing is no longer justified;
- Right to object: means that you can object to certain processing of personal data due to your specific situation;
- Right to restriction: insofar as the correctness of the data is disputed by you, you have the right to restrict the processing of your data under certain circumstances. In short, this means that RiTiNi temporarily "freezes" the processing of the data;
- Right to data portability† the right to transmit data concerning you stored with us in a common, machine-readable format, or to request transmission to another responsible person;
- Withdrawal of consent† you have this right insofar as we process your data on the basis of your consent. You have the right to withdraw consent once given at any time. We will then immediately stop processing.
You are also always free to submit a complaint to the supervisory authority. The supervisory authority for privacy legislation is the Dutch Data Protection Authority. You can find the contact details of the Dutch Data Protection Authority via the website www.autoriteitpersoonsgegevens.nl.
- Amendments
This Privacy Statement is subject to change. These changes will be announced on the websites of the RiTiNi.
RiTiNi may process your personal data for new purposes that are not yet stated in this Privacy Statement. In that case, we will contact you before using your data for these new purposes, to inform you of the changes to our privacy policy and to give you the opportunity to refuse your participation.
- To ask
You are of course also free to ask questions about the personal data processed by us. For questions about privacy, please contact us using the contact details below.
- Contact details
If you have any questions about this Privacy Statement or our privacy policy, or if you want to exercise any of your legal rights, please contact our customer service. We are happy to help you!
Customer service opening hours: Monday to Friday from 09:30 - 18:00, Saturday from 09:30 - 13:00.
E-mail: klantenservice@ritini.nl
Telephone: 06-41793950